forte99 Casino & Sportsbook Data Care

What we collect on forte99

Account signup data

When you create a forte99 account, we collect your email address, a password (hashed, never stored in plain text), and your preferred username. These allow us to authenticate you when you log in and communicate with you about your account.

Identity verification (KYC)

Before your first withdrawal, we request your government-issued ID (photo or copy), a selfie for facial verification, and your date of birth. We also collect your full name, address, and phone number. These data comply with Know Your Customer regulations and prevent fraud. We store this information securely and retain it for as long as your account remains active, plus a retention period required by law.

Payment information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we receive your transaction reference, amount, and timestamp. We do not store your full payment card number or e-wallet credentials; our payment processor handles those securely.

Gaming activity

We log every bet, slip, spin, and game outcome on forte99. This includes sportsbook slip details (matches selected, odds, stake), live-table bets (game type, bet amount, result), and slot spins (spin results, multipliers, winnings). Logging allows us to settle payouts correctly and resolve disputes. You can view your complete gaming history in your account ledger at any time.

Device and browser information

We collect your IP address, device type, browser version, and operating system when you access forte99. This helps us detect fraud, prevent unauthorized access, and troubleshoot technical issues. We also use this data to enforce geo-restrictions (blocking access from prohibited jurisdictions).

Support communications

If you contact our support team via email or in-app messaging, we keep a record of your inquiry, our response, and any attachments (such as screenshots or ID copies). This helps us track issues and assist you more effectively.

Hashed password

We never store your password in plain text. When you set a password, we hash it using a strong algorithm; only the hash is stored. If you forget your password, we send you a secure reset link via email.

Encryption in transit

All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). No third party can intercept your login credentials or payment details in transit.

Data retention

We keep your gaming history, deposits, and withdrawals for as long as your account is active plus 7 years for regulatory compliance. KYC documents and identity verification are retained per applicable law.

How we use your data on forte99

We use your data for the following purposes:

• Account management: Authenticating your login, resetting your password, and communicating account updates.
• Payment processing: Verifying your identity for KYC compliance, processing deposits and withdrawals, and detecting fraud.
• Gaming operations: Logging game outcomes, settling payouts, and resolving bet disputes.
• Geo-restriction enforcement: Blocking access from jurisdictions where forte99 services are prohibited by law.
• Customer support: Responding to your inquiries and troubleshooting technical issues.
• Legal compliance: Complying with anti-money-laundering (AML) regulations, tax reporting, and other legal obligations.
• Service improvement: Analyzing aggregated, anonymized usage patterns to improve platform features and reliability.

We do not use your data for marketing purposes without your consent. We do not sell your personal data to third parties. We do not share your gaming history or financial details with advertisers.

Third-party processors on forte99

We use the following third-party services to operate forte99. These processors have access to limited data necessary to perform their functions:

• Payment gateway providers: Process your deposits via e-wallet, mobile banking, local payment, online payment, and bank virtual accounts. They handle payment authentication and fraud checks.
• Game software providers: CQ9 (live dealers), slot game studios (Aviator, Sweet Bonanza, Gates of Olympus providers). They receive your game activity to calculate payouts and ensure fair play.
• Sportsbook odds providers: Supply game information for Liga 1, Piala AFF, Champions League, and other tournaments. They receive aggregated betting data to update odds.
• Identity verification service: A third-party KYC provider verifies your government ID and selfie for compliance purposes.
• Email service provider: Sends password reset links, account notifications, and support responses.
• Cloud hosting provider: Hosts our servers in a secure data centre. Your data is encrypted at rest; the host cannot access it without encryption keys.

All third-party processors are contractually obligated to protect your data and use it only for their specified function. We audit these relationships regularly.

Your rights on forte99

Depending on your jurisdiction, you may have the following rights regarding your data:

• Right to access: Request a copy of all personal data we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information (e.g., if your address is outdated).
• Right to deletion: Request deletion of your data, subject to legal retention requirements. We cannot delete your gaming history if regulatory law requires us to retain it.
• Right to data portability: Request a machine-readable copy of your data for transfer to another service.
• Right to restrict processing: Request that we limit how we use your data (e.g., stop marketing communication).
• Right to object: Object to certain uses of your data, such as profiling or automated decision-making.

To exercise any of these rights, contact our support team with your request. We will verify your identity and respond within the timeline required by law (typically 30 days).

Cookies and tracking on forte99

We use cookies and similar technologies to enhance your experience on forte99. These include:

• Session cookies: Keep you logged in while you browse. These expire when you close your browser.
• Preference cookies: Remember your language preference and display settings.
• Security cookies: Protect against cross-site request forgery (CSRF) and detect suspicious login activity.
• Analytics cookies: Track aggregated page views and user behaviour to improve platform performance. These are anonymized and do not identify you personally.

We do not use third-party tracking cookies for advertising. We do not sell your browsing data to ad networks.

You can disable cookies in your browser settings, though this may impair your ability to log in or use certain forte99 features.

How we protect your data on forte99

We employ industry-standard security measures to protect your information:

• TLS encryption: All data in transit is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data (passwords, KYC documents) is encrypted using AES-256 encryption when stored on our servers.
• Access controls: Only authorized staff with legitimate business need can access your personal data. Access is logged and monitored.
• Regular audits: We conduct security assessments and penetration testing to identify and fix vulnerabilities.
• Incident response: If we detect a data breach, we notify affected users and relevant authorities as required by law.

While we maintain strong security, no system is non-specific info secure. We cannot guarantee absolute protection against sophisticated attacks or insider threats. Use a strong, unique password and avoid sharing your credentials.

International data transfers on forte99

Your data may be stored on servers located outside Indonesia. Our servers are hosted in secure data centres chosen for reliability and security. Data is encrypted both in transit and at rest, so the physical location of the server does not expose your information to unencrypted access.

By using forte99, you consent to the processing and storage of your data outside your home country, subject to the same security and privacy protections outlined in this policy.

Changes to our privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or law. We will notify you of material changes by email or by posting a notice on forte99 before the change takes effect. Your continued use of forte99 following the change constitutes your acceptance of the updated policy.

Contact us about privacy on forte99

If you have questions about this privacy policy, wish to exercise your data rights, or have a privacy concern, contact our support team. Send your request to our support email (available on the Help page), include your account username and a clear description of your request, and we will respond within business hours.

If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction (if one exists).

Summary: your data on forte99

We collect account, identity, payment, and gaming data on forte99. We use this data to operate the platform, verify your identity, process deposits and withdrawals, and settle your bets fairly. We encrypt all sensitive data and do not sell it to third parties.

Your gaming history, deposits, and withdrawals are logged permanently (for 7 years plus applicable retention periods) to comply with law and resolve disputes. Your payment details are handled by trusted processors (DANA, e-wallet, mobile banking, local payment, banks) and encrypted when stored on our servers.

You have the right to request your data, correct inaccuracies, and (subject to legal holds) request deletion. Contact our support team if you have privacy questions or wish to exercise your rights. We respond to data requests within 30 days of receipt.